AXA's Dedicated Nurses

Last month AXA PPP Healthcare introduced Dedicated Nurses. These qualified nurses are there to provide support to all their health insurance customers who are diagnosed with cancer.

The Dedicated Nurses are there to support and offer guidance to customers with both individual and company medical insurance 24hours a day.

They are there as a constant point of contact and are available in a pastoral and practical capacity. They can help by offering support not just to the individual but to family members who may also find the situation difficult to cope with. The Dedicated Nurses are also there to offer practical advice and information and to help customers to get the best of the oncology services that they will have to deal with.

Dedicated Nurse Viv Murray explains:

‘When patients first get in touch with us, we do our best to reassure them that we’ll be there to support them throughout their treatment and recovery. And, to begin, we try to emphasise the small but important things that they can do to feel more in control of their situation and not like a passive passenger to whom things are being done.

‘From preparing themselves practically and emotionally for meetings with their consultant to explaining the different types of cancer tests and treatment and side-effects, we try to paint a picture of their treatment journey to ensure that they know what’s going on – and why – and that they feel supported

‘More often than not though, customers just want reassurance and to talk to someone who understands what they are going through. Perhaps this is one of the greatest benefits of our service – providing a quiet, private space where people can share their concerns and know they are being listened to.’

Health insurance for cancer is something that some people opt for rather than taking out more general health insurance policies. AXA PPP Healthcare offers Essentials Health Cover which provides insurance for cancer and conditions of the heart.